HOTEL RECEPTIONIST

Job description

Kruger Shalati is seeking a hotel receptionists. The hotel is situated in a unique setting in one of the world’s most iconic national parks – with lions, leopards and elephants as your neighbours – if this excites you, and you are an organised, smart and enthusiastic individual this might just be your dream job.

Tasks (include but not limited to):

  • Check in and check-out of guests
  • Ensure accurate billing
  • Make travel arrangements for sightseeing and tours if relevant
  • Receive, store and deliver luggage and mail
  • Relieve night audit when necessary
  • Perform office duties
  • Take guests’ details and allocate their rooms
  • Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
  • Inform guests of the hotels services and facilities, policies and procedures
  • Provide tourist information to guests
  • Make reservations for sightseeing tours, restaurants, the cinema and any other
  • Deal with enquiries and requests from guests
  • Take messages for guests
  • Finalise guests’ bills and issue receipts upon payment
  • Perform cashier duties and exchange foreign currency
  • Place guests’ possessions in a safe if requested
  • Coordinate the cleaning of guests’ personal laundry and room service deliveries
  • Follow in-house procedures to help ensure the security of guests and employees
  • Perform general secretarial duties, such as preparing correspondence and attending to incoming calls

Education:

  • Grade 12 or equivalent
  • Accommodation Certificate/ Hotel School diploma is advantageous

Work experience:

  • At least 2 years’ previous experience in the same or similar position in a 4/5 star hotel
  • Familiar with all duties and procedures in Front Office Department
  • MS Office (Word, Excel and Email) is essential
  • Third language is advantageous

Other:

  • Friendly and service orientated
  • Reliable, responsible and dependable to fulfil obligations
  • Excellent communication skills
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task

**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.

 

Location: Skukuza, Kruger National Park, South Africa

Remuneration: TBD based on experience | Job level: Junior-Mid | Type: Permanent | Company: Kruger Shalati