Vuka Welcome Agents – REF#: GIRAFFE2000

Vuka Welcome Agents post in Durban – posted to (REF#: GIRAFFE2000)

We are a leading provider of outsourced sales, distribution and after-sales support services to local clients in the finance, insurance and telecommunications sectors. Our leading-edge technological infrastructure and strong focus on training empower our sales force to live and breathe the brands they sell, yielding maximum return on investment for our valued clients.
We have Telesales Agent vacancies in Durban
Role Description
To welcome new Mondo clients and then upsell / cross sell an insurance product

Key Accountabilities

Conduct welcome calls to customers in a warm and friendly manner

Resolve client queries

Upsell the client on a Vuka product – such as accidental cover etc.

Cross sell on various insurance products as required

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Go the extra mile to engage customers

Assists customers in a branded, friendly, proactive, and efficient manner

Minimum Requirements:
Minimum 8 months local insurance experience in an upsell or cross sell environment

Prior customer service experience beneficial

Excellent communication skills- Both written and verbal


Working Hours: Monday – Friday 8 am – 5 pm, Alternate Saturdays – 8 am to 12

Please note that only suitably qualified candidates will be contacted. Should you not receive a call in two weeks kindly consider your application as unsuccessful.

T’s & C’s apply Benefits
Work Hours
Monday – Friday: 8:00am to 5:00pm