Vuka Welcome Agents post in Durban – posted to www.giraffe.co.za (REF#: GIRAFFE2000)
We are a leading provider of outsourced sales, distribution and after-sales support services to local clients in the finance, insurance and telecommunications sectors. Our leading-edge technological infrastructure and strong focus on training empower our sales force to live and breathe the brands they sell, yielding maximum return on investment for our valued clients.
We have Telesales Agent vacancies in Durban
To welcome new Mondo clients and then upsell / cross sell an insurance product
Conduct welcome calls to customers in a warm and friendly manner
Resolve client queries
Upsell the client on a Vuka product – such as accidental cover etc.
Cross sell on various insurance products as required
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Assists customers in a branded, friendly, proactive, and efficient manner
Minimum 8 months local insurance experience in an upsell or cross sell environment
Prior customer service experience beneficial
Excellent communication skills- Both written and verbal
Working Hours: Monday – Friday 8 am – 5 pm, Alternate Saturdays – 8 am to 12
Please note that only suitably qualified candidates will be contacted. Should you not receive a call in two weeks kindly consider your application as unsuccessful.
T’s & C’s apply Benefits
Monday – Friday: 8:00am to 5:00pm