Responder

Pronel Personnel – Durban, KwaZulu-Natal

 

Our client a dynamic company specialising in Transport and Logistics is recruiting for a Responder, who is willing to work shifts and has high multitasking skills based in the Hillcrest area.

Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the app
Drivers will log panic or call me through the app
The Responder will be responsible to arrange the appropriate suppliers to repair the truck or to do the maintenance work.
In the event of a breakdown on a trailer the Responder will arrange for an approved service provider to do the repairs.
Provision of regular feedback to the respective fleet controller on the status of repairs.
Maintains constant communication between the Driver, the Supplier and the Fleet owner
The Responder will work towards resolving the breakdown with Driver, the Supplier and the Fleet owner
The Responder will own the breakdown/panic/call me from inception to conclusion

Monitoring and control of breakdowns, panics and call me’s in the Portal
Updates in the Portal need to be completed timeously, as the incident occurs
In the event where the Responder is unsure about a repair or service provider he/she will immediately liaise with the team leader to seek clarity.
Obtains client information by answering telephone calls and verifying information.
Maintains communication with IT by reporting problems and trouble shooting
General administration duties, relating to recording, reconciliation of data capturing.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Informs clients by explaining procedures; answering questions; providing information.
Assisting with the onboarding of customer details (credit application, subscription details…)
Obtaining and updating Driver, Supplier and Mechanic contact details
General administration and filing
Accurate filing records and systems maintained
Preparing analytical reports for team leaders as required.
Determines eligibility by comparing client information to requirements.
Assisting with ad hoc administrative tasks as required
Ensuring that all records are in line with company procedure and accepted practices.

Minimum Grade 12 (Matric) qualification
Logistics background an advantage
Response centre background an advantage
Excel experience should be medium to advanced.

 

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